Thank you for choosing Sri Lankan Escapes. We are committed to providing carefully planned, enjoyable, and memorable travel experiences in Sri Lanka.
As our services include tour packages, accommodation, transportation, excursions, activities, guides, and other travel-related arrangements, cancellations and refunds are subject to the terms outlined below.
A booking is considered confirmed once the required deposit or full payment has been received and confirmation has been issued by Sri Lankan Escapes.
By making a booking and payment, you acknowledge and accept this Cancellation & Refund Policy.
If you wish to cancel your confirmed tour or travel package, you must notify Sri Lankan Escapes in writing.
Any refund will depend on the date we receive your cancellation request and the cancellation conditions applicable to hotels, transport providers, activity providers, guides, and other third-party suppliers included in your booking.
The following general cancellation conditions may apply:
Where a hotel, airline, transport provider, attraction, or other supplier imposes stricter cancellation conditions, the relevant supplier's conditions will apply to that portion of the booking.
Where a refund is applicable, it will be calculated after deducting any non-refundable deposits, cancellation charges, supplier penalties, bank or payment-processing charges, and any services already provided.
Approved refunds will normally be returned through the original payment method wherever possible.
Please note that the time taken for the refunded amount to appear in your account may vary depending on your bank, card provider, or payment service provider.
Requests to change travel dates, accommodation, transportation, activities, destinations, or other components of a confirmed itinerary will be considered subject to availability.
Any additional costs resulting from the requested changes will be payable by the customer. Changes may also be subject to amendment or cancellation fees imposed by third-party suppliers.
Certain travel arrangements may be partially or fully non-refundable once confirmed. These may include:
Customers will be informed where significant non-refundable conditions apply to their booking.
No refund will normally be provided for a no-show or for any accommodation, transportation, meals, excursions, activities, or other services that a customer voluntarily chooses not to use after the tour has commenced.
In the unlikely event that Sri Lankan Escapes is required to cancel or materially change a confirmed tour, we will make reasonable efforts to provide a suitable alternative arrangement.
Where an appropriate alternative cannot be provided, a refund may be offered for the affected services, subject to amounts recoverable from the relevant third-party suppliers.
Sri Lankan Escapes will not be responsible for losses resulting from circumstances beyond our reasonable control, including severe weather, natural disasters, government restrictions, civil disturbances, strikes, epidemics or pandemics, flight disruptions, road closures, or similar events.
Where such circumstances affect a booking, we will make reasonable efforts to assist with alternative arrangements. Refunds will be subject to the cancellation and refund conditions of the relevant service providers.
We strongly recommend that all customers obtain comprehensive travel insurance before travelling. Appropriate insurance should include, where applicable, coverage for trip cancellation, medical emergencies, travel delays, lost baggage, and other unforeseen circumstances.
If you need to cancel or amend a booking or have any questions regarding a refund, please contact Sri Lankan Escapes.
Please provide your full name, booking reference, travel dates, and details of your request so our team can assist you efficiently.
Sri Lankan Escapes
Discover Sri Lanka. Your Way.